FAQs

How to get an exact quotation?

Please inform us of your zipper type, output demand and factory scale. We will provide customized production solution and exact quotation with no hidden charges.

Are you factory or trading company?

We are direct manufacturer with self-operated export business. Customers are warmly welcomed to visit our factory, test machines, or watch online machine demonstration.

What is the delivery time?

Standard machines are in stock. Custom machines and full production lines will be delivered on schedule according to confirmed order, ensuring customers’ production plan.

Can you provide full export documents?

Yes, we provide complete export documents including customs declaration, packing list, invoice and certificate of origin to support smooth customs clearance.

Do you provide installation and training service?

Yes. We provide operation manuals, video tutorials and remote online guidance. Overseas on-site installation and professional training are available for full production line projects.

What about warranty and after-sales service?

We provide standard warranty with free maintenance and spare parts for non-human damage. Lifelong technical support and original spare parts supply are available.

How fast is your after-sales response?

Our professional after-sales team provides 7/24 online support to solve machine faults quickly and avoid production shutdown losses.